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Every company large or small should have a ticket system in place. A ticket system allows people to contact your company, like email, but the email goes into a online central repositry where lots of people can look at and respond to it. When a ticket is raised you can allow people to track progress on there problem as well as provide them with a time frame for a solution.

There are many benefits to this relatively new method of communication.

Benefits:

 bullet Allows you to resolve issues from anywhere using a web interface.
 bullet Stops loss of information that naturally occurs with paper based notes.
 bullet Clear workload displayed.
 bullet Knowledge sharing through tickets.
 bullet Easy retrieval of past information.
 bullet Templates for answering common problems.

Requirements:

 bullet A website address (domain name).*
 bullet Email accounts.*
 bullet Hosting with PHP and MySQL installed.*

*Can be optionally provided by Dycept.

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