ticket system
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WebDesign - Taylored web site solutions for any businesses needs
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Three guilty of bomb conspiracy - Three men are found guilty of a massive terrorism conspiracy to murder involving home-made bombs.
House prices 'to reduce by 25%' - The chief executive of the Nationwide Building Society predicts house prices could fall by up to 25% from their peak.
Father tells of storm drain rescue - The father of a three-year-old sucked along a drain tells how his daughter was not breathing when he found her in a river.
Russians 'agree Georgia deadline' - Russia will withdraw its forces from undisputed Georgian land within a month, French President Nicolas Sarkozy says.
Unions vote for mass pay protests - The TUC backs demands for a nationwide campaign over public sector pay saying a 2% increase is "unfair and unjust".
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Every company large or small should have a ticket system in place. A ticket system allows people to contact your company, like email, but the email goes into a online central repositry where lots of people can look at and respond to it. When a ticket is raised you can allow people to track progress on there problem as well as provide them with a time frame for a solution.
There are many benefits to this relatively new method of communication.
Benefits:
Allows you to resolve issues from anywhere using a web interface.
Stops loss of information that naturally occurs with paper based notes.
Clear workload displayed.
Knowledge sharing through tickets.
Easy retrieval of past information.
Templates for answering common problems.
Requirements:
A website address (domain name).*
Email accounts.*
Hosting with PHP and MySQL installed.*
*Can be optionally provided by Dycept.