ticket system
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Every company large or small should have a ticket system in place. A ticket system allows people to contact your company, like email, but the email goes into a online central repositry where lots of people can look at and respond to it. When a ticket is raised you can allow people to track progress on there problem as well as provide them with a time frame for a solution.
There are many benefits to this relatively new method of communication.
Benefits:
Allows you to resolve issues from anywhere using a web interface.
Stops loss of information that naturally occurs with paper based notes.
Clear workload displayed.
Knowledge sharing through tickets.
Easy retrieval of past information.
Templates for answering common problems.
Requirements:
A website address (domain name).*
Email accounts.*
Hosting with PHP and MySQL installed.*
*Can be optionally provided by Dycept.